Technical support from
Close to you to always offer the best solution
We are here to give you solutions
Select the Cosmi service you need, and we will contact you.
Technical service is an exclusive area for Cosmi partners. If you are an end customer, please contact your nearest Cosmi partner.
Remote support
We are here to help you.
Cosmi’s Remote Service is a solution that allows one of our experts to connect to your equipment remotely. We will solve your incidents in real time, and explain every step, without you having to come to Cosmi, or incur any extra costs.
This service is exclusive to Cosmi partners.
How do I use the remote service?
Go to the other incidents tab, and fill in the form, selecting the option: appointment for remote assistance.
One of our technicians will contact you to assist you remotely.
What do you need for remote assistance?
To be able to assist you remotely you must have the free software installed on your PC. Cosmi Remote so that our technicians can work remotely.
You also need to have the Cosmi HD Player driver software installed on this PC.
The guarantee of always being covered
Cosmi offers in all its range of equipment and accessories the warranty stipulated by law. During this period, any incident or error detection we will provide you with a specialised service and resolve any incident through the RMA. This service can be requested easily and free of charge.
Follow the steps to request the RMA and we will solve easily and quickly any incident within warranty.
For out-of-warranty equipment we also have a special service. Find out more here
Keep track of your equipment
At any time
We have a common manufacturing process for all equipment. You can check the status of your order by clicking here and filling in the form.
Validation
Order received by Cosmi. In process of preparation
In preparation
The order is prepared by the logistics department. Final performance tests are performed and the equipment is configured.
Departure for delivery
If you have contracted our delivery service. We will deliver your order to the courier and it will be delivered in the next few days.
We are here to help you
Contact with us