COSMI Technical Support

RMA Request / Technical Support

Manage RMA requests, technical incidents, remote assistance, out-of-warranty replacements and enquiries with our Technical Support team from one single form.

Submit RMA request View process
Automatic ticket in Odoo
RMA reference by email
Printable shipping label
Service for COSMI partners
Single support entry point

All technical support centralised in one single form

We have simplified the process so every technical request reaches the COSMI Technical Support team correctly and is registered with an RMA reference.

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RMA request

Register an incident that may require review, return, repair or component replacement.

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Remote assistance

Request an appointment so our technical team can review your case and coordinate remote assistance if required.

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Out-of-warranty replacement

Describe the incident and our team will assess the replacement or quotation for the required components.

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Technical enquiry

If you need to contact a technician or are not sure which option to choose, use the same form and describe the incident.

Technical support for COSMI equipment

A clearer workflow to manage incidents, reviews, remote assistance and technical follow-up.

Close support

Technical service focused on COSMI partners.

RMA reference

Every request is identified with its own RMA number.

COSMI RMA process

How your request will be managed

The system creates clear traceability from the first moment: request received, ticket in Odoo, RMA reference and identification label if material shipment is required.

1

Fill in the form

Indicate the order, serial number, affected equipment, request type and incident description.

2

Technical review

COSMI Technical Support reviews the information and any attached files.

3

RMA reference

You will receive an email with your official RMA reference and tracking information.

4

Shipment if required

Only if COSMI confirms it, print the RMA label and place it visibly on the package.

Important: do not send any equipment or component to COSMI until our Technical Support team reviews your request and expressly confirms the shipping instructions or the corresponding RMA reference.
Remote assistance coordinated by COSMI Technical Support
Remote support

The help you need, when you need it

The remote assistance service allows our technical team to review your request and coordinate remote support whenever necessary.

To request this service, select the option “Remote assistance appointment” in the form. Our team will review the incident and contact you to indicate the next steps.

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Service designed for COSMI partners.
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Assistance is coordinated after the ticket has been reviewed.
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No additional form is needed: everything is managed through the RMA request.

COSMI Remote

Download the remote assistance software only when COSMI Technical Support indicates it or when you are going to carry out an assistance session coordinated with our team.

Download COSMI Remote Request assistance
Always covered

Out-of-warranty replacement

If the equipment or component is out of warranty, you can request a technical review from this same form.

Select the option “Out-of-warranty replacement” and describe the incident. Our technical team will review the case and, if applicable, send a proposal or quotation for the replacement of the required components.

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Technical review of the case before any shipment.
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Quotation if component replacement is required.
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Centralised process with RMA reference and follow-up.
Request review
Review, repair and component replacement
Close, organised and traceable technical service
Technical enquiry

Contact our technical team

If you have a technical incident and are not sure which option to select, use the same RMA form and choose “Contact a technician” or “Other technical enquiry”.

The request will automatically enter Odoo as a SAT/RMA ticket, it will be registered, and the technical team will be able to follow it from one single point.

End customers: if you are an end customer, please contact your COSMI partner or distributor. Advanced Technical Support is intended for COSMI partners.
Send technical enquiry
Single SAT/RMA form

Send your request to COSMI Technical Support

From this form you can request RMA, remote assistance, out-of-warranty replacement, contact with a technician or any other technical enquiry.

Your request will be automatically registered

After submitting the form, you will receive a first confirmation email. Then you will receive a second email with your official RMA reference and an identification label to print if COSMI requests the shipment of the material.

Odoo SAT/RMA
Official reference
Printable label

    RMA Request / Technical Support


    Use this form to request the review of an incident, repair, remote assistance, technical enquiry or RMA management.



    This information is important to identify the order, equipment and components. You can usually find it on your invoice or on a sticker on one side of the device.



    Please indicate the type of equipment or product affected so our technical team can better identify the incident.


    You can attach photos of the equipment, damage, errors, labels or documents. Maximum 5 MB per file.




    Important: do not send any equipment to COSMI until our Technical Support team reviews your request and confirms the shipping instructions or the corresponding RMA code.

    Other SAT services

    You can also manage

    For delivery incidents or installation assistance, please use the corresponding specific pages.

    Schedule installation assistance

    Request scheduled technical support for a COSMI installation.

    Schedule installation

    Orders and delivery incidents

    For transport, delivery or order tracking requests.

    Go to orders and delivery

    COSMI Technical Support

    Do not send any equipment or component to COSMI until our technical team confirms the process. Please also check your spam or junk folder in case any of our emails arrive there.

    Submit RMA request