COSMI installation assistance

Tell us before your installation and receive technical priority

If you have a scheduled installation of a LED screen, scoreboard or COSMI equipment, you can notify us in advance so our technical team knows the date, project and context of the work. This allows us to identify your case quickly and prioritise your support if you need assistance during the installation.

Notify an installation Why it matters
Technical support during installations

Why notify COSMI before an installation?

An installation involves coordination, travel, technical staff, lifting equipment, cranes, platforms and tight working times. If COSMI knows about the installation in advance, we can be better prepared to help you if a question or incident arises.

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We know the date

You tell us the installation date so we can have the project identified before the work begins.

Send notice
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Higher priority

If you call during a previously notified installation, the COSMI team can identify the case more easily and prioritise the response.

View priority
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Information prepared

With the order, location, equipment and scheduled date, technical support can review the installation more effectively before the day arrives.

Required details
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Less downtime

When staff, lifting equipment or limited working windows are involved, anticipating the installation helps reduce unnecessary waiting time.

Notify installation
Informed technical priority

If we do not know you are installing, we cannot anticipate your needs

Installation assistance does not mean that COSMI physically carries out the installation. It means that our technical team is informed that, on that day, you are working on a COSMI project and can handle your request with better context.

This is especially important when the partner has a team on site, a rented crane, an aerial platform, limited access to the location or a delivery that must be operational within a specific time frame.

Key idea: if you notify us in advance, we will know that you are installing on that day. If we do not have prior notice, your request will enter as a standard query and it may be more difficult to give immediate priority.
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Better identification of the order, equipment or project.
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More context for the technical team if we receive your call.
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Better internal organisation on important installation days.
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Notify your installation so COSMI can be prepared
How it works

What happens when you notify an installation

The goal is for COSMI to have the installation registered before the installation day, so we can act faster if you need technical assistance.

1

You send the notice

You fill in the form with date, company, order, equipment, location and contact person.

2

We review the case

COSMI reviews the information to identify the project and understand the installation context.

3

It is registered

The technical team will be aware that an installation is scheduled for the indicated date.

4

We assist with context

If you contact COSMI during the installation, we can locate your case faster and prioritise support.

The more information we have, the better we can help you
Recommended information

What details should you provide?

For the notice to be useful, we need the main installation information. This helps us locate the order, understand the equipment involved and know the scope of the installation.

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Planned installation date and approximate time.
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Company name, partner or person responsible for the installation.
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Order number, invoice, serial number, FVM, FPM or equipment reference.
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Product type: LED screen, scoreboard, LCD, controller, modules or other components.
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Installation location and operational contact phone number during the work.
Important: this notice does not replace an RMA request or an existing technical incident. If the equipment has a fault, breakage, repair or component replacement request, please use the Technical Support / RMA page.
Scheduled installation notice

Notify COSMI about your installation

Fill in the form with the installation information so our team is aware of the work and can give you higher priority if you need support on that day.

Your installation, known before the work begins

Notify us in advance so COSMI can know the date, equipment and context of the installation before the on-site work starts.

Installation assistance form

Provide the project details, planned date, on-site contact and COSMI equipment being installed. This information will help our technical team locate your case if you need assistance during the installation.

    Schedule installation assistance


    Request technical assistance so the COSMI support team can help you during the installation.



    This information helps us identify the equipment. You can usually find it on your invoice or on a sticker on one side of the device.



    Please provide the phone number of the person we should contact during the installation.



    Select only one time slot. Please indicate the local time of the installation location.


    You can attach photos of the equipment, wiring, location, connections or documents. Maximum 5 MB per file.



    Recommendation: send this form in advance. The sooner we know about the installation, the better we can organise technical attention.

    COSMI installation assistance

    If you have a scheduled installation, notify us before the work begins. This helps us identify your project, understand the context and prioritise your technical support if you need assistance during the installation.

    Notify an installation Go to RMA / Technical Support