COSMI orders and delivery

Order tracking and transport incidents

Check the status of your order or report any incident detected when receiving your goods. Our team will review the information and manage the case with the transport agency when applicable.

Open delivery incident Track my order
Check packaging and equipment
Report within 24/48h
Order tracking
Delivery Express
COSMI logistics management

Everything related to your orders and shipments

We centralise delivery incident and order tracking requests to help you resolve transport issues and know the status of your orders.

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Reception incident

Report visible damage to packaging, impacts, breakages or any anomaly detected when receiving the goods.

Open incident
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Order tracking

Request information about your order status, warehouse dispatch or transport details.

Track order
⏱️

24/48h deadline

Transport incidents must be reported as soon as possible after receiving the material.

View deadline
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Delivery Express

Fast delivery service for equipment that is needed immediately. Please check conditions.

View service
Delivery incidents

Check your goods when receiving them

When receiving a COSMI shipment, please check the packaging, the equipment and any included components. If you detect impacts, breakages, visible damage or any anomaly during reception, report it through the incident form.

In order to manage a claim with the transport agency correctly, it is important to attach photos of the packaging, transport label, visible damage and a clear description of what happened.

Important: this form should be submitted within approximately 24 to 48 hours after receiving the material. After this period, it may not be possible to claim damage caused by the transport agency.
Open incident
Report damage or anomalies detected when receiving your order
Order tracking

How your COSMI order evolves

The estimated delivery date may vary depending on availability, configuration, equipment preparation and warehouse dispatch.

1

Order accepted

When the quotation is validated by the partner, COSMI sends the order acknowledgement and booking instructions.

2

Order in process

After confirmation, the order enters preparation, configuration, checking and performance control.

3

Order ready for dispatch

When the equipment is prepared and packed, it moves to outgoing status and the customer is informed.

4

Order shipped

When it leaves the warehouse, you will receive information about the transport agency and tracking code when available.

Tracking and communication about the status of your orders
Order status

Check the status of your order

You can request information about the status of your order, estimated dispatch, shipping confirmation or tracking details.

We will contact you by email or phone if we need additional information, if there are availability changes or if we detect any incident during the delivery process.

Tip: to speed up the request, always include your order number, company name and any reference information you may have.
Request tracking
Orders and delivery forms

Send us your request

Choose the right form depending on whether you need to open a delivery incident or check the status of an order.

Delivery incident

Use this form if you have detected damage, impacts, breakages or any anomaly when receiving your order.

    Shipping Incident


    Use this form to report damage, breakage, delivery delays or any incident related to shipping.



    This information helps us identify the order, delivery note or equipment affected by the shipping incident.


    You can attach photos of the damage, packaging, shipping label or documents. Maximum 5 MB per file.



    Order tracking

    Use this form to check the status of your order or request information about its shipment.

      Order tracking


      Request information about the status of your order, shipment or delivery.



      This information helps us identify your order, delivery note, shipment or equipment.



      Choose how you prefer to receive information about your order tracking.

      Delivery Express

      New Express Delivery service

      COSMI offers its customers a fast delivery service for equipment that is needed immediately.

      This service may have an additional cost and is subject to availability, equipment characteristics and logistics conditions. Please check all details with your specialised advisor.

      COSMI orders and delivery

      Always check the material when receiving it and report any incident as soon as possible. For technical requests, repairs or RMA, please use the specific Technical Support page.

      Open incident Go to RMA / Technical Support