RMA request

Replace or send in for repair Cosmi products or components during your warranty period.




Authorisation for repair or exchange of goods

You can replace or return Cosmi products or components for repair during the warranty period. This is a process we have simplified to make it easier for our partners to return any damaged material under warranty.

RMA repair service


How to request the repair of any damaged component or equipment?

Making a return is easier with Cosmi. Follow the steps:


Fill in the form of:

RMA request

Describe your issue in the field to be filled in and press send.


Receipt of RMA label

You will receive an RMA label from Cosmi’s technical service which you will have to print out.



Paste RMA label

Stick the label provided by Cosmi SAT on the outside of the RMA package you are going to send us.


Send RMA package

Send the goods RMA with your usual courier service





No material will be received without its corresponding RMA.



Complete RMA

Fill in the necessary fields and attach photos of the incident.




























Our experts will keep you informed about the follow-up of the RMA



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