RMA request
Replace or send in for repair Cosmi products or components during your warranty period.
Authorisation for repair or exchange of goods
You can replace or return Cosmi products or components for repair during the warranty period. This is a process we have simplified to make it easier for our partners to return any damaged material under warranty.
RMA repair service
How to request the repair of any damaged component or equipment?
Making a return is easier with Cosmi. Follow the steps:
PASO1
PASO 2
Receipt of RMA label
You will receive an RMA label from Cosmi’s technical service which you will have to print out.
PASO3
Paste RMA label
Stick the label provided by Cosmi SAT on the outside of the RMA package you are going to send us.
PASO4
Send RMA package
Send the goods RMA with your usual courier service
IMPORTANT:
No material will be received without its corresponding RMA.
Complete RMA
Fill in the necessary fields and attach photos of the incident.
Our experts will keep you informed about the follow-up of the RMA
