Other incidents

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    Services for partners only. If you are an end customer, please contact your partner to resolve your issue.

     

     

    Out of warranty repair

    Always covered with Cosmi

    In our quest for improvement, we have created this out-of-warranty service, so that you can extend the life of your equipment at any time. To do so, you must fill in the form, marking the out of warranty option. One of our technicians will contact you to verify the incident, after which a quotation will be sent with the new devices to replace. If the partner accepts this estimate, it will be paid and Cosmi will send the new electronic elements budgeted for.

     

    Exclusive service for partners. If you are an end customer, please contact your nearest Cosmi partner.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Make an appointment for remote troubleshooting

    Cosmi offers you the remote service (exclusive for partners) through this service you can request an appointment with the technical service explaining your incident and our team will contact you with the necessary tools to solve the incident. Remember that to request this service you must be a partner and have the free software installed. AniDesk or Teamvieweras well as our HD Player software

     

     

     

     

     

    Contact our technical team

    None of our services respond to your incident? Fill in our form and ask for an appointment with a technician.

    We will contact you as soon as possible to solve your issue in a professional way and continue enjoying your Cosmi equipment*Exclusive service for partners. If you are an end customer, please contact the partner who supplied you with Cosmi equipment.

     

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